Privacy Policy & Data Security

Vedax Pharma Mach ("Company", "we", "our", or "us") is an Indian manufacturer of high-precision pharmaceutical packaging machinery, format change parts, blister tooling, cartoning assemblies, liquid filling systems, and pre-filled syringe handling equipment operating out of Vatva GIDC, Ahmedabad, Gujarat.

This Privacy Policy outlines how we collect, handle, safeguard, process, and protect commercial, technical, and proprietary information acquired through our website (vedaxpharmamach.com), technical inquiries, RFQs (Request for Quotations), factory FAT (Factory Acceptance Test) visits, and formal procurement agreements.

By browsing our site, submitting engineering drawings, or initiating commercial contact with Vedax Pharma Mach, you acknowledge and agree to the data handling protocols described in this policy.

Because Vedax Pharma Mach operates as a specialized B2B pharmaceutical equipment manufacturer, we collect only data essential for engineering feasibility, quotation preparation, machine fabrication, and regulatory documentation:

• Commercial & Contact Details: Authorized person name, corporate designation, department, company name, corporate email address, direct phone/WhatsApp number, delivery location, and GSTIN/Tax identification numbers.
• Technical Tooling & Machinery Specifications: 2D/3D CAD models (.step, .iges, .dwg, .dxf), packaging foil specifications, bottle/vial/ampoule dimensions, container samples, blister cavity drawings, filling viscosity parameters, and line speed requirements.
• FAT & SAT Commissioning Records: Machine serial numbers, validation protocols (IQ/OQ/DQ), electrical drawings, PLC logic specifications, and operational maintenance logs.
• Digital Device & Telemetry Data: IP address, browser type, operating system version, page access timestamps, and session logs gathered automatically through web server diagnostic security tools.

All information collected by Vedax Pharma Mach is processed strictly on legitimate industrial and contractual grounds, including:

• Developing accurate techno-commercial quotations, BOM (Bill of Materials), and project timelines.
• Conducting CAD/CAM toolpath simulations, CNC machining, wire EDM fabrication, and optical measurement inspections.
• Coordinating secure crating, export documentation, customs clearances, and transit insurance for machinery shipments worldwide.
• Delivering lifelong spare parts support, format changeover tooling, and cGMP compliance documentation.
• Complying with statutory tax, corporate, import-export, and machinery safety regulations under applicable Indian and international law.

In pharmaceutical engineering, bottle profiles, blister geometries, and dosing mechanisms represent critical client intellectual property and patented designs. We treat all proprietary assets with the utmost confidentiality.

Access to client CAD designs, dimensional tolerances, and packaging samples is restricted exclusively to the lead design engineers, CAM programmers, and QA technicians directly assigned to your project.

Vedax Pharma Mach has never sold, rented, leased, or monetized client data, and will never do so. Information is shared solely with trusted operational partners under strict contractual confidentiality:

• Freight & Cargo Forwarders: Sharing shipping addresses and commercial invoices strictly for sea/air cargo booking, container stuffing, and customs clearance.
• Specialized Automation Partners: Sharing operational parameters with PLC/HMI vendors (e.g., Siemens, Schneider Electric) when custom logic integration or telemetry licensing is explicitly requested by the client.
• Legal & Regulatory Authorities: Only when legally mandated by Indian statutory authorities or court orders under valid jurisdiction.

Our website uses essential technical cookies to ensure smooth site navigation, prevent spam submissions via contact forms, and remember your display preferences. We do not use intrusive behavioral tracking cookies or third-party marketing pixels.

You can configure your web browser to block or alert you about cookies at any time; however, certain interactive catalog features may function with reduced performance.

Due to the long operational lifecycle of pharmaceutical packaging machinery (typically 10 to 15+ years), engineering drawings, BOM archives, and machine serial histories are securely retained to guarantee prompt format parts manufacturing and replacement tooling support.

Commercial quotation drafts for unfinalized projects are securely archived and can be permanently deleted upon written client request via our official communication channels.

In accordance with India’s Digital Personal Data Protection (DPDP) Act 2023 and internationally recognized privacy principles (including EU GDPR standards for overseas partners), corporate and individual clients possess the following rights:

• Right to Access: Request a complete summary of your contact data and stored inquiry history.
• Right to Correction: Request immediate correction or updating of inaccurate commercial or technical records.
• Right to Erasure / Revocation: Request deletion of non-statutory commercial contacts or opt-out of technical engineering newsletters.
• Right to Grievance Redressal: Direct escalation to our designated Grievance Officer for prompt resolution of privacy inquiries within statutory timelines.

Vedax Pharma Mach employs robust multi-layered security controls to protect information against accidental loss, unauthorized access, alteration, or disclosure:

• 256-bit SSL/TLS end-to-end encryption across all web domain transactions and contact form transmissions.
• Firewall-protected on-premise CAD/CAM servers with restricted LAN permissions and encrypted backup systems.
• Physical access controls and 24/7 CCTV surveillance across manufacturing bays, design offices, and assembly floors in our Vatva facility.